Viafon Limited

Welcome to Viafon

Your simple guide to:

· making low cost calls
· using dial-up internet from your room
· your friends and family outside the uk can save money calling you by using our callback service.

To use your account you will need to register with us. You can do this by contacting customer services on #1. We are available 24 hours a day

How to call from your room

You will need to credit your account before you can make a call. You can do this by registering your credit/debit card details with customer services (Please see Payment Details below).

Or you can purchase £5 cards from your Halls of Residence

Lift the handset and key #2

Enter your 10 digit PIN, which is shown under the scratch panel on the reverse of your card. Each time you make a call you will be told the balance remaining on your card and given dial-tone. Then you can dial the number you require.

Once you have finished a call, you can make a follow-on call by pressing # on your phone key pad, you will then be asked for the next number to call.

Calls can be made from payphones and mobiles. For more information Please see www.myfonefred.com for details

To transfer credit from a card to an account

#2 enter account pin *77 enter card pin

In order to access voice mail there needs to be credit available on your account

#2 enter account pin *88

Payment

We accept all major debit/credit cards except Visa Electron and American Express. The minimum transaction amount is £10. Every time you use your card you will be told the amount of credit remaining and a warning ‘beep’ will sound when you are reaching the end of your credit.

To charge your card call our freephone Customer Services on 0800 073 0111

Dial up Internet Access

To use myFoneFRED for internet access follow these four easy steps.

1) Dial-up access to the Internet is available through the phone line in your room and to make use of this service you will need a computer with a standard analogue modem (as the set-up procedure for Internet connections is different for each type of computer, please consult your computer’s help-line for advice on procedure for connections to the Internet).

2) Plug your modem into the socket adaptor in place of the desk phone. Tip: you may want to get yourself a phone doubler plug.

3) The phone number to dial to connect to the Internet is shown here below :

Example : #2,,,,1234567890,,,,,08456389845 Comprising : |4 commas| PIN |5commas|ISP Access no**

Username and Password should both be Guest

The #2 connects you to the telephone service, the commas provide a pause to allow time for the connection and the 10-digit PIN is the same as you use to make normal calls, 08456389845 is our preferred ISP**

4) Log off/Shut down as normal when you have finished

** The ISP quoted above 0845 638 9845 is for access to Milnet. You may connect to the ISP of your choice, it is up to you…

Important Please Note:

Please ensure that you have sufficient funds for the duration of the internet session before connecting. You will not be able to recharge your myFoneFRED account whilst online

Set your modem for a duration timeout of at least 30 seconds .

Set www.myfonefred.com as your home page to check out offers








	Welcome to Viafon Your simple guide to: · making low cost calls · using dial-up internet from your room · your friends and family outside the uk can save money calling you by using our callback service. To use your account you will need to register with us. You can do this by contacting customer services on #1. We are available 24 hours a day How to call from your room You will need to credit your account before you can make a call. You can do this by registering your credit/debit card details with customer services (Please see Payment Details below). Or you can purchase £5 cards from your Halls of Residence Lift the handset and key #2 Enter your 10 digit PIN, which is shown under the scratch panel on the reverse of your card. Each time you make a call you will be told the balance remaining on your card and given dial-tone. Then you can dial the number you require. Once you have finished a call, you can make a follow-on call by pressing # on your phone key pad, you will then be asked for the next number to call. Calls can be made from payphones and mobiles. For more information Please see www.myfonefred.com for details To transfer credit from a card to an account #2 enter account pin 77 enter card pin In order to access voice mail there needs to be credit available on your account #2 enter account pin 88 Payment We accept all major debit/credit cards except Visa Electron and American Express. The minimum transaction amount is £10. Every time you use your card you will be told the amount of credit remaining and a warning ‘beep’ will sound when you are reaching the end of your credit. To charge your card call our freephone Customer Services on 0800 073 0111 Dial up Internet Access To use myFoneFRED for internet access follow these four easy steps. 1) Dial-up access to the Internet is available through the phone line in your room and to make use of this service you will need a computer with a standard analogue modem (as the set-up procedure for Internet connections is different for each type of computer, please consult your computer’s help-line for advice on procedure for connections to the Internet). 2) Plug your modem into the socket adaptor in place of the desk phone. Tip: you may want to get yourself a phone doubler plug. 3) The phone number to dial to connect to the Internet is shown here below : Example : #2,,,,1234567890,,,,,08456389845 Comprising : \|4 commas\| PIN \|5commas\|ISP Access no Username and Password should both be Guest The #2 connects you to the telephone service, the commas provide a pause to allow time for the connection and the 10-digit PIN is the same as you use to make normal calls, 08456389845 is our preferred ISP 4) Log off/Shut down as normal when you have finished The ISP quoted above 0845 638 9845 is for access to Milnet. You may connect to the ISP of your choice, it is up to you… Important Please Note:** Please ensure that you have sufficient funds for the duration of the internet session before connecting. You will not be able to recharge your myFoneFRED account whilst online Set your modem for a duration timeout of at least 30 seconds . Set www.myfonefred.com as your home page to check out offers